Some details about operation can be seen by right click on the desired operation and selecting the 'Operation details' in the operation context menu. If the operation was not fiscalized for any reason, then this can be done using the “Send for fiscalization” item in the operation context menu.
Operation parameters, which are shown in new window, are described in the table below.
Common list of operation details
Name | Description |
Common info | |
Number in order | Operation number within the order. |
Type | Operation type. |
State | Operation state. |
Begin | Date/time of operation beginning. |
End | Date/time of operation end. |
Currency | Operation currency. |
Amount | Operation amount. |
Deposit amount | Deposited amount. |
Approved amount | Approved amount. |
Fraud | Information about fraud |
Error message | Operation error message |
Error hint | Hints on the error |
Main info | |
Means type | Payment means type (ex.: VISA). |
Means subtype | Payment means subtype (ex.: Platinum). |
Means number | Number of payment means (Ex.: 411111******1111). |
Card-holder | Card holder name. |
Card expired date | Card expired date. |
Issuing bank | Name of bank-issuer. |
Bank country | Bank-issuer country. |
Payment info | |
Processing | Processing name. |
Protocol | Protocol name |
Tran ID [VISA] | Transaction ID in payment system |
Payment mode | Payment mode (ex.: ECOM, CASH, POS key entry, WS19 – EPORT, MOTO, POS, POSPIN). |
| ARN | ARN value |
Billing data | |
Billing PostalCode | Customer postal code |
Billing Address | Customer address |
Billing Name | Customer name |
Billing Phone | Customer phone number |
Billing Email | Customer Email address |
Other info | |
Customer IP | IP-address of customer |
User | Enterprise user who performed this operation |
In the 'Operation details' window the «Cheque» tab can appear (only if the cheque data was sent with the order creating, charging or cancellation). The tab displays all cheque items for this operation, which were received from merchant.
Tab «Cheque» from operation details window
If "Cheque is valid" is displayed above cheque items, then all the cheque data was accepted successfully and correspond to the required formats.
If "Cheque is not valid" is displayed above cheque items, then the cheque data was accepted not successfully (not completely) or not correspond to the required formats.
In the 'Operation details' window the «Notifications» tab can appear. The tab displays all notifications, which were sent for this operation. Parameters, which are shown in this tab, are described in the table below.
List of notifications parameters
Name | Description |
Type | Type of notification, which was sent to the payer – SMS or Email |
Start of building | Start date/time of the notification building |
End | End date/time of the notification building |
State | Current status of notification (Completed, Failed, InProgress, Enqueued) |
Address | Email address, to which the notification was sent |
Here you can perform the following actions over notification: view of sent notification, resend notification to the payer, rebuild or rebuild by individual template and send notification to the payer.
Right click on the desired notification opens the notification's context menu. You can select necessary actions in this menu.
Notification’s context menu.
If no notifications are displayed in the table, you can send it using the "Send notification" button.
To update the state of displayed notifications, use the "Refresh" button.
If you select the Show' option in the notification's context menu then the window appears with selected notification.
View of notification
The buttons at the bottom of the window allow you to finish viewing the sent notification by doing one of the following actions:
Export to PDF - the current notification will be exported to a PDF file;
Resend to customer - send the current notification again, for example, to another Email address;
Rebuild and send - build a notification again by the same template, for example, after editing the template, and send the result to the payer;
Print – printing of the current notification;
Rebuild by ind. template and send - build a notification again by individual template, for example, after adding the individual template, and send the result to the payer;
Close window – close view window.
If the merchant is configured to use an HTML template for this type of notification, then after selecting the "Show" option only the HTML notification is displayed in the new browser window without additional buttons at the bottom of the window.
View of HTML-notification
To print of this notification or export it to pdf you can use the standard OS tools.
If you select the 'Resend to customer' option in the notification's context menu then the window appears where you can change the Email address to send the notification.
Resend notification window
The two buttons are at the bottom of the window: 'Resend to customer' – for sending the notification to the specified Email address and 'Close window' – for closing this window.
If you select the 'Rebuild and send' option in the notification's context menu then the window appears where you also can change the Email address to send the notification.
Rebuild notification window
The two buttons are at the bottom of the window: 'Resend to customer' – for rebuilding and sending the notification to the specified Email address and 'Close window' – for cancel these actions and closing this window.
If you select the 'Rebuild by ind. Template and send' option in the notification's context menu then the window appears where you also can change the Email address to send the notification.
Rebuild by ind. template notification window
The two buttons are at the bottom of the window: 'Resend to customer' – for rebuilding by individual template and sending the notification to the specified Email address and 'Close window' – for cancel these actions and closing this window.
If you select the 'Print' option in the notification's context menu then the window appears where you can send a notification to an available printer for printing or cancel printing.
If you select the 'Export to PDF' option in the notification's context menu then this notification will be exported to a PDF file. If the merchant uses the HTML template for this type of notification, then the «Export to PDF» option in the context menu is inactive. To export, select the "Show" option and use the standard OS tools.
In the 'Operation details' window the «Fiscal cheque» tab can appear (only if this operation was fiscalized). The tab displays all fiscal cheque data for this operation, which were sent to the FTS for the detailed operation.
Fiscal cheque data
At the bottom of the tab the information on the cheque items is displayed as the table.
List of cheque items parameters
Name | Description |
Position number | # of the cheque's position (unique number in the cheque). |
Text | Product's code and name. |
Price | The cost of a product unit. |
Quantity | The product's quantity in the units of the product measurements. |
Amount | The cost of a specified quantity of product (Quantity* Price). |
Tax code | |
Tax | |
Payment method ID | |
Payment method |
If the operation for some reason was not fiscalized, then it can be done using the item "Send for fiscalization" in the context menu of Operations monitor.
Context menu of Operation monitor
Next, a message about sending for fiscalization will appear:
Message about sending for fiscalization
Now the item "Send for fiscalization" in the context menu will become inactive for this operation, and the "Fiscal cheque" tab will appear in the operation detail.